Responsible Gaming
at fp999
fp999 believes that gambling should always be a form of entertainment — never a source of stress, financial strain, or harm. Our responsible gaming programme puts you in control with practical tools, clear guidance, and round-the-clock support for every player in Bangladesh.
Core Tools
Six Ways fp999 Keeps You Safe
fp999's responsible gaming framework gives every player on our Bangladesh platform a set of powerful, easy-to-use controls. These tools are available at any time through your account settings or by contacting our 24/7 support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your fp999 account. Once a limit is active it takes effect immediately. Reducing your limit is instant; increasing it requires a 24-hour cooling period.
Choose how long your gaming session lasts before fp999 displays a reminder. When your time is up, you will receive an on-screen notification. You can extend, pause, or end the session from that prompt.
Request a voluntary self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanent closure. During exclusion your account is locked, all marketing communications are suspended, and you cannot create a new account.
Take a short break from fp999 for 24 hours, 48 hours, or 7 days without committing to a full self-exclusion. Your account is paused — no deposits, no bets, no bonus triggers — until the period ends.
Define a maximum amount you are prepared to lose within a set time window. fp999 will prevent further betting once your loss threshold is reached for the day, week, or month — protecting your bankroll automatically.
Enable periodic reality-check pop-ups that show your session duration, net wins or losses, and total bets placed. These nudges help you stay grounded about your activity and make informed decisions during a gaming session.
fp999 is an adults-only platform. 18+ If you feel that your gambling is no longer under your control, please use our self-exclusion tool or contact our support team immediately at [email protected]. Help is available 24 hours a day, 7 days a week. You are never alone.
1. Our Commitment to Responsible Gaming
fp999 is Bangladesh's trusted online casino and sports betting platform. We take pride in providing thousands of players with a safe, fair, and enjoyable gaming environment. At fp999, we believe that responsible gaming is not an afterthought — it is built into every layer of our platform, from the account registration process through to the tools available in your account settings.
Gambling at fp999 should always remain what it is meant to be: entertainment. Our responsible gaming policy exists to make sure that every player on our platform — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh — has access to the information and tools needed to keep gaming fun, safe, and within your personal means.
fp999's responsible gaming programme is built on four principles. First, prevention — making sure players understand the risks of gambling before they begin. Second, empowerment — giving players the tools to set their own limits and stay in control. Third, early intervention — proactively reaching out when our systems detect patterns that may indicate harmful gambling behaviour. Fourth, support — ensuring that any player who needs help can access it quickly, confidentially, and without judgment.
2. Age Restriction — 18+ Only
fp999 operates exclusively for adults aged 18 and above. 18+ Access to any real-money gaming feature — including deposits, betting, casino games, and bonus claims — is strictly prohibited for anyone under the age of 18. This is a non-negotiable policy and applies to all players regardless of location within Bangladesh.
fp999 enforces this policy through mandatory Know Your Customer (KYC) age verification. Before your first withdrawal is processed, you will be asked to submit a valid government-issued identity document — such as your National Identity Card, passport, or driving licence — confirming your date of birth. Any account found to belong to a person under the age of 18 will be immediately suspended, all winnings will be forfeited, and all deposited funds will be returned to the originating payment method minus any costs incurred.
If you share a device or computer with children or younger family members, we strongly encourage you to keep your fp999 login credentials private, log out after every session, and consider using parental control software on shared devices. Never share your username or password with anyone, including family members who are under 18. fp999 is not responsible for unauthorised access by a minor where adequate precautions were not taken on the player's device.
3. Recognising Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious — even to the person experiencing it. fp999 encourages all players to reflect honestly on their gambling behaviour on a regular basis. The following warning signs may indicate that gambling is becoming a problem:
If one or more of the above applies to you, please do not ignore it. Reach out to fp999 support today or use one of the self-help tools described below. Acknowledging that there may be a problem is the most important first step toward regaining control.
4. Player Protection Tools
fp999 provides a comprehensive set of player protection tools that you can activate at any time — with no questions asked and no waiting period for restrictions. All tools described in this section are available by contacting fp999 support via live chat (available 24/7) or by emailing [email protected].
| Tool | What It Does | Takes Effect | How to Activate |
|---|---|---|---|
| Deposit Limit | Caps deposits at a chosen daily / weekly / monthly amount | Immediately | Account Settings or live chat |
| Loss Limit | Stops betting once net losses hit your chosen threshold | Immediately | Account Settings or live chat |
| Session Time Limit | Triggers a reminder after a set session duration | Next session start | Account Settings |
| Reality Check | Periodic pop-up showing session time, wins, and losses | Next session start | Account Settings |
| Time-Out / Cool-Off | Pauses account for 24 hours, 48 hours, or 7 days | Immediately | Live chat or email |
| Self-Exclusion | Locks account for 1–12 months or permanently | Immediately | Live chat or email |
When you request a reduction to any existing limit — whether deposit, loss, or session time — the change takes effect immediately. If you request an increase to any limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. This delay is intentional: it gives you time to reconsider and ensures that limit increases are always deliberate decisions, not impulsive ones made in the heat of a gaming session.
5. Self-Exclusion
Self-exclusion is fp999's strongest player-protection tool. When you self-exclude, your fp999 account is fully locked — you cannot log in, deposit, place bets, or claim bonuses for the entire duration of your exclusion period. All marketing and promotional emails are suspended immediately.
5.1 Available Exclusion Periods
- 1 month — a short-term exclusion for players who want a brief but firm break.
- 3 months — suitable for players who recognise a recurring pattern they want to interrupt.
- 6 months — recommended where gambling has begun to cause financial or personal stress.
- 12 months — for players who need an extended period away from gambling to rebuild habits and finances.
- Permanent closure — for players who wish to stop gambling altogether. Permanent closures cannot be reversed.
5.2 How to Request Self-Exclusion
Open live chat at fp999.vip or email [email protected]. State clearly that you wish to self-exclude and provide your registered email address.
Tell our support agent the exclusion period you want — 1 month, 3 months, 6 months, 12 months, or permanent. There is no wrong answer; choose whatever feels right for you.
Your account is locked immediately — within minutes of your request. You will receive a confirmation email. Any pending withdrawals at the time of exclusion will still be processed.
5.3 Returning After Exclusion
After a fixed-term self-exclusion period expires, your account does not reactivate automatically. You must contact fp999 support and make a deliberate request to reopen your account. Before reactivation, fp999 will conduct a brief welfare check and remind you of the responsible gaming tools available to you. fp999 reserves the right to decline reactivation where there are reasonable grounds to believe that doing so could cause harm to the player.
Permanent self-exclusions are irreversible. If you have closed your account permanently, fp999 will not reopen it under any circumstances, and any attempt to create a new account will result in immediate closure of that account and forfeiture of any funds deposited.
6. Deposit Limits
Setting a deposit limit is one of the simplest and most effective ways to manage your gambling budget. A deposit limit defines the maximum amount you can add to your fp999 account balance within a defined time period. Once the limit is reached, further deposits are blocked until the period resets.
fp999 supports three types of deposit limit, which can be used individually or in combination:
- Daily limit: Caps total deposits within any 24-hour window, resetting at midnight Bangladesh Standard Time (BST, UTC+6).
- Weekly limit: Caps total deposits from Monday 00:00 BST to Sunday 23:59 BST.
- Monthly limit: Caps total deposits within the calendar month, resetting on the first day of the following month.
Deposit limits apply to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. The limit is account-level, not payment-method-level, so you cannot bypass a ৳5,000 daily limit by switching from bKash to Nagad.
To set, view, or reduce a deposit limit, contact fp999 support via live chat or email. Limit reductions are instant; increases require the mandatory 24-hour cooling-off period described in Section 4.
7. Time-Out Feature
The time-out feature is designed for players who want a short, structured break from fp999 without committing to a full self-exclusion. A time-out is ideal if you feel you have been playing more than usual and want to reset, without necessarily identifying as someone with a gambling problem.
During a time-out, your fp999 account is paused. You cannot log in, deposit funds, or place bets. Any active promotional bonuses are frozen for the duration of the time-out. Wagering requirements clock is paused and resumes when your account reactivates.
Available time-out periods are:
- 24 hours — a one-day pause, useful after a particularly long session.
- 48 hours — a weekend-length break to step away and recharge.
- 7 days — a full week off, suitable for players who want a week to reassess.
A time-out takes effect immediately upon request. Unlike self-exclusion, your account reactivates automatically when the period ends and you can log back in at that point without needing to contact support. However, if during your time-out you feel that you would benefit from a longer break, you can convert it to a full self-exclusion at any point by contacting our team.
8. Support Resources
If you believe that gambling is becoming a problem for you or someone you care about, please reach out. fp999's support team is available 24 hours a day, 7 days a week, and every conversation is treated with complete confidentiality and compassion. There is no judgment — only support.
If you would like to speak with an independent counsellor, a number of international and regional organisations provide free, confidential support for people affected by problem gambling. We encourage any player who feels they need professional help to seek it without delay. Speaking to a trained counsellor is a sign of strength, not weakness — and it can make a real difference. fp999 fully supports any player who chooses to seek outside professional assistance alongside or instead of using our internal tools.
fp999 also maintains a strict internal policy of never targeting responsible gaming communications — bonus offers, deposit incentives, or promotional messages — at players who have recently activated any protective tool, including deposit limits, time-outs, or self-exclusion. Our marketing systems are configured to automatically suppress all promotional contact to such accounts for the full duration of the restriction and for a further 30 days after reactivation, unless the player explicitly opts back in.
We also train all fp999 support agents to recognise the signs of problem gambling during player interactions. If a member of our team identifies behaviour that may indicate a gambling problem — such as unusual deposit frequency, large and repeated loss-chasing transactions, or emotionally distressed messages — they are trained to proactively offer responsible gaming information, suggest available tools, and escalate to our dedicated welfare team if needed.
fp999 is committed to continuously improving our responsible gaming programme. We review our tools, policies, and player welfare outcomes on a regular basis to ensure that our platform remains a safe and enjoyable space for everyone who chooses to play with us in Bangladesh.
Quick Self-Check
Are You Playing Safely?
Use this brief checklist as a regular self-assessment. Honest answers take less than two minutes and can help you spot any shifts in your gambling habits before they become a concern.
If you answer "yes" to two or more of the items on the right, we strongly encourage you to activate at least one of fp999's protection tools — a deposit limit, a session time limit, or a short time-out — and to reach out to our support team for a confidential conversation.
Age Verification Policy
fp999 is Strictly for Adults Aged 18 and Above
Every fp999 player must be at least 18 years old. We verify age during the KYC process before any withdrawal is released. If you suspect a minor has accessed your account, contact our support team immediately. We also recommend using device-level parental controls if children have access to your phone, tablet, or computer. fp999 participates in responsible advertising practices and does not market its services to anyone under the legal gambling age.
Play Responsibly
Enjoy fp999 — Safely and Confidently
Now that you are familiar with fp999's responsible gaming tools and policies, explore our platform with confidence. From live cricket betting to thousands of slots and live casino tables — all backed by instant bKash and Nagad payments and 24/7 English support.