fp999 Privacy Policy

1. Introduction

fp999 ("fp999", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the fp999 platform at fp999.vip ("the Platform"). We recognise that privacy is a fundamental right, and we take our obligations as a data controller seriously.

This Privacy Policy explains what personal data we collect from you when you visit or use the Platform, why we collect it, how we process and store it, who we may share it with, how long we keep it, and what rights you have in relation to your data. This policy covers data collected through fp999.vip and through any communications you have with fp999's support team, including live chat and email correspondence.

fp999's Platform is designed for players based in Bangladesh. We handle personal data in accordance with applicable international data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

We may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the features and functionality of the Platform. The effective date at the top of this page will always indicate when the policy was last revised. We encourage you to review this page periodically. Where changes are material, we will notify registered players by email using the address on file.

2. Data We Collect

2.1 Data You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact support, or participate in a promotion, you provide us with personal data. The categories of data you may provide include:

• Identity data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (National ID, passport, or driving licence) submitted during KYC verification.
• Contact data: Email address, mobile phone number, and city or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Account credentials: Username and hashed (encrypted) password. fp999 does not store passwords in plain text.
• Payment data: bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account details submitted for bank transfer withdrawals. fp999 does not store full card numbers — payment method data is tokenised or stored only in a hashed reference format.
• Communications data: Records of your live chat conversations with fp999 support, email correspondence, and any feedback or complaints you submit.
• Responsible gaming data: Self-exclusion requests, deposit limit settings, and cooling-off period preferences that you set via your account or through our support team.

2.2 Data Collected Automatically

When you access fp999.vip, our systems automatically collect certain technical and usage data. This data does not on its own identify you by name, but may be combined with other data to do so. Automatically collected data includes:

• Device and connection data: IP address, device type (desktop or mobile), operating system, browser type and version, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Usage data: Pages visited, time spent on each page, game sessions initiated, bet amounts placed, features clicked, and navigation paths through the Platform.
• Session data: Login timestamps, session duration, and logout events.
• Referral data: The URL of the website (if any) that directed you to fp999.vip, where your browser transmits this information.

2.3 Data from Third-Party Verification Services

Where fp999 uses third-party identity verification or anti-fraud services to assist with KYC checks, those services may return data to us confirming whether your submitted documents match records in their databases. fp999 uses this data only for the purpose of account verification and fraud prevention and does not retain raw third-party verification data beyond the period needed for that purpose.

3. How We Use Your Data

3.1 To Operate Your Account

The primary use of your personal data is to create and manage your fp999 account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, provide access to casino games and sports betting markets, and deliver the support services you request. Without this data, fp999 cannot provide its service to you.

3.2 To Verify Your Identity

fp999 is required to verify the identity and age of all players before processing withdrawal requests. We use your submitted identity documents, date of birth, and payment method details to conduct KYC checks and confirm that you are at least 18 years of age and that your account information is accurate. 18+

3.3 To Prevent Fraud and Money Laundering

fp999 uses account data, transaction history, device data, and IP address information to monitor for suspicious activity including fraudulent account creation, payment fraud, bonus abuse, and money laundering. Where suspicious activity is identified, fp999 may suspend the affected account and report the matter to relevant authorities as required by applicable law.

3.4 To Personalise Your Experience

fp999 may use your gameplay preferences, game history, and usage patterns to surface game recommendations, personalise promotional offers, and tailor the content you see on the Platform. You may opt out of personalised recommendations by contacting fp999 support at [email protected].

3.5 To Communicate With You

fp999 uses your email address and mobile number to send you transactional communications such as deposit confirmations, withdrawal status updates, account verification requests, and security alerts. Where you have consented to receive promotional communications, we may also send you information about offers, tournaments, and seasonal promotions. You may withdraw consent for promotional communications at any time by contacting our support team.

3.6 To Support Responsible Gaming

fp999 uses gameplay data, deposit frequency, session length data, and responsible gaming settings to monitor for signs that a player's gambling behaviour may be causing harm. Where our responsible gaming systems flag a concern, fp999's team may reach out proactively to offer support tools including deposit limits, session reminders, cooling-off periods, or self-exclusion. Full details of these tools are available on the Responsible Gaming page.

4. Cookies & Tracking

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. fp999.vip uses cookies and similar technologies (such as local storage) to keep you logged in between page loads, remember your preferences, and measure how the Platform is used so that we can improve it.

4.2 Cookies fp999 Uses

fp999 does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. No data collected via fp999.vip cookies is shared with advertising networks or social media platforms.

4.3 Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking strictly necessary cookies will prevent fp999.vip from functioning correctly — you will not be able to maintain a logged-in session if session cookies are disabled. Instructions for managing cookies are available in your browser's help documentation.

5. Data Sharing & Third Parties

5.1 Payment Processors

To process deposits and withdrawals, fp999 shares necessary transaction data with payment processing partners including bKash, Nagad, Rocket, Upay, and banking institutions. fp999 shares only the minimum data required to complete each transaction. These payment partners are subject to their own privacy policies and data protection obligations.

5.2 Identity Verification Providers

fp999 may engage third-party KYC and AML compliance service providers to assist with identity verification. These providers process submitted identity documents on fp999's behalf and are contractually obligated to process such data only for the purpose of completing verification checks for fp999 accounts.

5.3 Game Software Providers

Game content on fp999 is delivered under licence from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers' game engines may process session data (such as bet amounts and game outcomes) on their own servers in order to determine and verify game results. Such data is used solely for game operation and is not used by providers for independent marketing or profiling purposes.

5.4 Law Enforcement and Regulatory Bodies

fp999 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by law, court order, or regulatory direction. This includes disclosures required under anti-money laundering regulations. fp999 will not notify affected players of such disclosures where doing so is prohibited by law or would compromise an ongoing investigation.

5.5 No Sale of Personal Data

fp999 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. This commitment is absolute and applies to all categories of personal data fp999 holds.

6. Data Retention

fp999 retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of your account plus a minimum of five years following account closure, to meet AML record-keeping requirements.
• KYC verification documents: Retained for five years from the date of submission or from account closure, whichever is later.
• Transaction records: Retained for five years from the date of each transaction.
• Support communications: Retained for two years from the date of the conversation.
• Analytics and log data: Retained in anonymised or aggregated form only, for a maximum of 24 months.
• Responsible gaming records: Retained for five years from the date the relevant tool was activated or deactivated, to support duty-of-care obligations.

When personal data is no longer required and no legal obligation requires its continued retention, fp999 will securely delete or anonymise it. Secure deletion means that the data is rendered permanently unrecoverable and cannot be reconstructed.

7. Your Rights

As a player on the fp999 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact fp999 support via live chat or at [email protected]. fp999 will respond to all verified data rights requests within 30 calendar days.

• Right of access: You may request a copy of the personal data fp999 holds about you. fp999 will provide this in a structured, readable format.
• Right to rectification: If any personal data fp999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as email address and phone number) directly via Account Settings.
• Right to erasure: You may request that fp999 delete your personal data where it is no longer necessary for the purpose for which it was collected. Note that fp999 may be unable to fulfil erasure requests where the data is required for compliance with legal obligations (such as AML record-keeping).
• Right to restriction of processing: You may ask fp999 to restrict the processing of your data while a dispute about its accuracy is being resolved, or where you have objected to processing based on legitimate interest.
• Right to data portability: Where data was provided by you directly and is processed on the basis of your consent or contract performance, you may request that it be provided to you in a machine-readable format.
• Right to object: You may object to fp999 processing your data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interest, subject to fp999's ability to demonstrate compelling grounds for continued processing.
• Right to withdraw consent: Where processing is based on your consent (for example, receipt of promotional emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

8. Data Security

fp999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• TLS/SSL encryption: All data in transit between your browser and fp999.vip is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data including KYC documents and payment method references is encrypted in fp999's databases.
• Password hashing: Account passwords are stored as salted cryptographic hashes. No fp999 team member can view your plain-text password.
• Access controls: Access to player data within fp999's systems is restricted to authorised personnel on a strict need-to-know basis, with audit logging of all data access events.
• Fraud monitoring: Automated systems continuously monitor for suspicious login patterns, unusual transaction activity, and other indicators of unauthorised account access.
• Incident response: fp999 maintains a data breach response plan. In the event of a security incident that affects your personal data, fp999 will notify affected players promptly and take all necessary remediation steps.

While fp999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for protecting your own account credentials. If you suspect that your fp999 account has been compromised, contact our support team via live chat immediately.

9. Contact & DPO

If you have any questions, concerns, or complaints about this Privacy Policy or about how fp999 processes your personal data, please contact our support team in the first instance. We aim to resolve all privacy-related enquiries promptly and transparently.

fp999 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection principles. You may contact the DPO directly at:

• Email: [email protected] (subject line: "Data Protection — DPO Query")
• Live Chat: Available 24/7 at fp999.vip — average response time under 3 minutes

All correspondence to the DPO is treated as confidential. If your concern relates to a suspected data breach, please mark your message as urgent and our team will prioritise it accordingly.